Frame freeze with Polemaster Camera

Using SharpCap's Polar Alignment feature
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hamel
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Joined: Tue Sep 03, 2019 6:41 pm

Frame freeze with Polemaster Camera

Post by hamel » Fri Oct 04, 2019 4:45 pm

I have a problem using Sharpcap with the Polemaster camera. During the alignment process the frame rate will drop to 0 and stays 0 for 15 to 20 seconds, essentially "freezing" and continues to do this more and more throughout the session with longer and longer freezes. Anyone else have this problem?

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admin
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Re: Frame freeze with Polemaster Camera

Post by admin » Fri Oct 04, 2019 5:47 pm

Hi,

Please see this thread –viewtopic.php?f=5&t=1807 – for a fuller discussion of the recent problems with the pole master camera. There are some reports that these are largely resolved in the very latest version of SharpCap 3.2 which has an updated QHY SDK.

Cheers, Robin

hamel
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Joined: Tue Sep 03, 2019 6:41 pm

Re: Frame freeze with Polemaster Camera

Post by hamel » Fri Oct 04, 2019 6:11 pm

Thanks for the response. I know about that thread. I have the latest version of Sharpcap with the latest QHY
driver. Still freezes!

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Re: Frame freeze with Polemaster Camera

Post by admin » Sun Oct 06, 2019 1:11 pm

Hi,

have you worked through the steps for troubleshooting USB issues? The instructions for this can be found in a link at the top of the bug reports forum page.

Cheers, Robin

hamel
Posts: 6
Joined: Tue Sep 03, 2019 6:41 pm

Re: Frame freeze with Polemaster Camera

Post by hamel » Wed Oct 09, 2019 8:37 am

I have. Thanks. I changed the resolution to 800X600 which seems to have solved the problem.

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Re: Frame freeze with Polemaster Camera

Post by admin » Thu Oct 10, 2019 5:48 pm

Hi,

That's useful information – thank you for sharing it.

Cheers, Robin

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