No image using two different Atik cameras

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jcinaz
Posts: 12
Joined: Sun Jan 27, 2019 12:50 am

No image using two different Atik cameras

#1

Post by jcinaz »

I have a Windows 10 Pro computer with the latest updates. I am using version 3.2.6317.0 of SharpCap Pro. I am using either an Atik 490ex color camera or an Atik 460ex color camera.
I am not getting an image from either camera. Both cameras work fine using different capture applications (SGP and Infinity).
And quite frequently when I open SharpCap, I get an error message: "An error occurred while starting your Atik 490ex" And that never happens with the other apps.
SharpCap recognizes my webcam and does show a live image from it.
This is a relatively new problem that started happening sometime this year - probably after installing some SharpCap update.
So I uninstalled the latest version and installed 3.2.5994.0 - and it works!
The ball is in your court.
jcinaz
Posts: 12
Joined: Sun Jan 27, 2019 12:50 am

Re: No image using two different Atik cameras

#2

Post by jcinaz »

The problem is with the "Atik Camera (Experimental)" selection.
If I select the other Atik Camera option, it works.
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Re: No image using two different Atik cameras

#3

Post by admin »

Hi,

please can you collect a SharpCap log (with extra logging turned on) as described here - viewtopic.php?f=5&t=6&p=6#p6 . That will give me a chance of working out what may be going wrong.

thanks,

Robin
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