Search found 28 matches

by cytan299
Sun Oct 13, 2019 5:47 pm
Forum: Bug Reports
Topic: Problems with PoleMaster
Replies: 48
Views: 16739

Re: Problems with PoleMaster

Hi, Another user has suggested in this thread – https://forums.sharpcap.co.uk/viewtopic.php?f=13&t=2000&p=10402#p10402 – that reducing the resolution may help work around the issue. Not perfect, but if it gets things working then it may well be good enough. Cheers, Robin I’ve not seen any f...
by cytan299
Fri Oct 04, 2019 4:39 pm
Forum: Bug Reports
Topic: Problems with PoleMaster
Replies: 48
Views: 16739

Re: Problems with PoleMaster

Problem fixed with the Sep 30th update of SC running the latest Polemaster driver as long as I unplug and then reinsert the usb of the Polemaster every time I connect to SC. Hi I don't see what you see. PoleMaster with qhyccd.dll bundled with Sharpcap 3.2.6117 works: no saturation at all regardless...
by cytan299
Wed Sep 11, 2019 12:24 pm
Forum: Bug Reports
Topic: Problems with PoleMaster
Replies: 48
Views: 16739

Re: Problems with PoleMaster

I received a message this morning that QHY has fixed the saturation problem and will be posting a new SDK soon.

cytan
by cytan299
Wed Sep 04, 2019 1:12 am
Forum: Bug Reports
Topic: Problems with PoleMaster
Replies: 48
Views: 16739

Re: Problems with PoleMaster

Hi guys, Here's the link to the ticket that I opened with QHY https://www.starsensesci.com/helpticket/view.php?auth=o1xl2caaadgayaaaEEc%2FUZTiLNjhog%3D%3D Hopefully, there'll be results from them soon. ******* In fact, I just got a reply and they have reproduced the problem. Please see the above lin...
by cytan299
Sun Sep 01, 2019 10:04 pm
Forum: Bug Reports
Topic: Problems with PoleMaster
Replies: 48
Views: 16739

Re: Problems with PoleMaster

Hi, Odd that different people are getting different results here. I do wonder if there are different revisions of the pole master camera that might react slightly differently to the new SDK. Don't worry about the message to adjust the USB speed – that just appears when opening the camera to remind ...
by cytan299
Sun Sep 01, 2019 1:17 am
Forum: Bug Reports
Topic: Problems with PoleMaster
Replies: 48
Views: 16739

Re: Problems with PoleMaster

Hi Robin, Good news, I updated to 3.2.6086 this morning and now the Polemaster camera appears operate correctly. However, I still get the "Adjust the USB Traffic control to achieve optimum results" and the frame rate seems to be limited a 4 fps regardless of the Exposure/Gain setting comb...
by cytan299
Fri Aug 16, 2019 7:54 pm
Forum: Bug Reports
Topic: Problems with PoleMaster
Replies: 48
Views: 16739

Re: Problems with PoleMaster

I've opened a ticket using their ticket system instead. But the qhy ticket system hasn't sent me a ticker number.

Let's see whether they will actually get back to me.

cytan
by cytan299
Fri Aug 16, 2019 1:24 am
Forum: Bug Reports
Topic: Problems with PoleMaster
Replies: 48
Views: 16739

Re: Problems with PoleMaster

Hi Robin,
It seems that QHY has disabled any new users from joining the groups! See screen capture:
track.jpg
track.jpg (316.16 KiB) Viewed 3025 times
So, it seems that I cannot report the bug.

cytan
by cytan299
Tue Aug 13, 2019 1:31 am
Forum: Bug Reports
Topic: Problems with PoleMaster
Replies: 48
Views: 16739

Re: Problems with PoleMaster

Hi Robin

Which qhy forum? Please send me a link and I’ll post.

cytan
by cytan299
Sun Aug 11, 2019 11:08 pm
Forum: Bug Reports
Topic: Problems with PoleMaster
Replies: 48
Views: 16739

Re: Problems with PoleMaster

Hi Robin, Is it possible for you to get or borrow a PoleMaster? I think this will speed up debugging and convince the qhy developers that something is wrong. A previous post by mwg3656 says that SharpCap 3.2.5986 (but not the latest version 3.2.6062) works with the latest version of qhyccd.dll also ...